Policies

YayA Rules & Regulations

YAYA PLAYZONE Safety First is our only Policy.
To uphold our high level of safety and security, we ask for your cooperation with the following rules

  • Registration form must be dully filled at your visit
  • All parents and caregivers will be given a wrist band on the entry, Management will charge a penalty of Rs.500 for damage or misplacing the wrist band.
  • Parents / Caregivers will have to keep a track of their play time. The management will not be responsible for hourly reminders.
  • Maids are permitted but no drivers or male servants inside the play area.
  • There will be an additional charge for an extra adult in the play area.
  • Please leave all wristbands on until you have been checked out by a YAYA PLAYZONE team member.
  • YAYA PLAYZONE is a socks only facility. Adults, as well as children must wear socks once inside the play area. For your convenience, socks are available for purchase
  • No bare feet, indoor shoes, slippers or trampoline socks will be permitted.
  • Member must show their membership card every time they visit the play area.
  • Age restriction of each and every zone should be strictly followed.
  • Do not climb on the netted walls or the system structure, We have a wall climber to showcase your skills.
  • Go down the slides feet first and cover your arms and legs; do not try to climb the slides and don’t stand in front of slide exits
  • Toddlers can only use the play area if accompanied by an adult.
  • Older children are advised to give way to younger children.
  • Balls or any object must not be thrown at each other.
  • Children found bullying the younger kids or not following the rules will be ask to leave the playzone.
  • Appropriate language and behavior is expected from everyone at all time.
  • We request that children who are unwell, or who have been unwell, not to visit the centre for at least 48 hours
  • Children who become unwell in the centre must visit the doctor immediately.
  • Parents and guardians age 18 and older are required to accompany their children at all times, except children admitted with YAYA care.
  • Nappy Changing and the use of potties etc must be conducted  in either the toilets or the designated baby changing room. Please insure all used nappies are placed in the correct bin provided.
  • Parents/Caregivers are responsible for their children at all times. Parents/Caregivers are responsible for their child’s safe use of the equipment at all times.
  • YAYA PLAYZONE is not responsible for injury resulting from unsafe or careless use of the playground equipment. Cannot be held responsible for carelessness or negligence on the part of the visitor.
  • YAYA PLAYZONE is not responsible for lost or stolen items. Please leave all valuables in car or at home.
  • YAYA PLAYZONE reserves the right to refuse admittance or to ask you and your child to leave if the equipment is being used improperly or your play is unsafe, disrespectful to others or any refusal to follow the rules.
  • It is forbidden to smoke or play with fire within the play centre
  • Absolutely NO alcohol permitted in the facility.
  • Food and drinks are not allowed in the playzone and are to be consumed in the Café area only.
  • No outside food or drinks allowed into YAYA PLAYZONE.
  • Only Infants food and children water bottle are allowed in the vicinity. This can only be consumed in the café area and not to be taken inside the playzone.
  • Report all injuries / accidents to the staff member immediately.
  • Guests are responsible for their own valuables. Yaya Playzone will not be accountable for any loss, damaged or stolen item.
  • Please do ask for the billing receipt, this will ensure that the taxes on your purchases will be remitted to the government.
  • Play safely and be courteous with others.
  • YAYA Plazone is not a childcare centre or supervised crèche service, Responsible / caregivers must supervise the children in their care at all times, no exceptions!
YayA Care Rules

YAYA Care is a special service provided by YAYA Playzone for busy parents.

  • Registration form must be dully filled at your visit
  • Hire a personal Amigo for your little one at the centre to relax and sit back in our cafe or to finish an errand.
  • Nannies at YAYA are trained and can be hired to care for children (0 to 5 years) on an hourly basis.
  • Amigo is provided to engage the child in play. She will not be held responsible for any injuries caused by child’s misbehavior.

    Please provide the Amigo with water bottle, napkins, and diapers (if required) before leaving the facility.

  • We want your Amigo to focus on your child and do not promote her taking care of other personal belongings. She will not be held responsible for any missing personal belongings.
  • If the child if to be fed while you are away, please provide the food. Home food is allowed only for children less than 2 years. For children 2 years and above, ensure you select your child’s food from the cafe and update the Amigo accordingly.
  • In case your child has separation anxiety, we request you to spend some time with the child and the Amigo before leaving the facility.
  • The Amigo will try to calm / settle an anxious for 15 minutes and will reach out to you if your child has not settled. We do not want to keep them crying.
  • Please leave an emergency contact number along with your phone number at the reception as well as the Amigo, if you are leaving the facility.
  • YAYA care is an hourly charged service and any extension beyond 10mins into the next hour will be considered as an additional chargeable hour.
  • To safeguard the safety of your child, the Amigo will only relieve her duty once the parent / guardian who had enrolled the child themselves come for the pick or authorized someone else before they leave by signing our authority form for the same.
  • If the custody of your child has to be given to another authorized person on completion of the service, we will require the authorized person to carry a government approved ID to confirm his identity before we hand over the custody.
  • If YAYA personnel or Amigo feels there is any suspicion on the authorized person who has come to pick up the child, we reserve the right to call and seal the certification from the person who has signed in the child for the service before releasing the child’s custody.
  • Nannies are equipped to help your child play in our play area using the equipment and toys available in the play area only. They will not be allowed to leave the premises under any request with the child.
  • The Amigo scope of service will include playtime with your child, feeding them if asked by you, taking care of their dippers or bathroom needs.
  • Amigo’s private number will not be shared if you have a concern about your child’s well-being, please call our helpline and our staff will be happy to connect you.
  • The safety of your child and for the Amigo to do her duties, we advise you to ask your child to listen to the safety instructions or guidelines by the Amigo when playing.
Birthday Party Terms & Conditions

YAYA Care is a special service provided by YAYA Playzone for busy parents.

  • Making a Booking

    Before making a booking please confirm the details of the event/party and its availability with YAYA Event Manager. A booking will be secured after submission of a completed and signed form along with a deposit amount depending upon the package you choose. All party packages are for 3 hours from start to finish. You may have access to the play zone area 15 mins before the beginning of your party. We do not allow any changes to party packages on the day of the party. Please note – YAYA reserves the rights to permit other participants during the Open Play PARTY as well as conduct more than one Open Play PARTY at the same time.

  • Payment

    We accept cash, cheque and card payments. For online transfer kindly connect with our Manager for details. Having paid the deposit, the balance shall then be payable to “YAYA PLAY ZONE PVT. LTD.” Before or on the day of the party. Prices are correct at the time of printing in brochures, adverts and website. YAYA reserves the right to alter the prices without notification. Any change in government rules, mandated taxes will be applicable.

    18% GST for play and **% service charge plus 18% GST for café will be applicable. (Need to check café rules)

  • Cancellation

    If a booking is cancelled within 15 days of the event/party date, YAYA play zone reserves the right to forfeit the deposit paid as retention charges. Deposits cannot be transferred/applied to any other products or services. Your party can be rescheduled and thus subject to availability.

  • Personal Property

    YAYA play zone is not responsible for the personal belongings. It is the sole responsibility of each person entering the facility to be responsible for all belongings. Under no circumstances will the Centre take responsibility for any lost, missing or stolen property personal or otherwise.

    It is the responsibility of the individuals to look after their own personal possessions brought with them to the venue.

  • Conduct of Participants

    It is the responsibility of the parent/organizers to inform and discuss with YAYA manager of any disabilities, social or behavioural problems before the planned booking. YAYA reserves the right not to accept or send home a participant. It is advisable that a participant with any disability be accompanied by an adult.

    YAYA ensures all security and safety measures of the participants but is not responsible for any mishap/injury caused during the event/party.

  • Complaints

    YAYA will endeavour to resolve any complaints at the time and promptly. However, if the matter cannot be resolved please write to the Centre Manager Ms. Neha Pamak or director Mrs. Anahita Shah or Mrs. Yamini Patel, within 14 days of the event/party.

  • Safety

    We at YAYA are pleased to provide this facility and while we attempt to make it as safe as possible, the very nature of children’s play activity means that accidents can occasionally happen, We cannot therefore accept responsibility for injury or damage to children or clothing while using this play zone.

  • Please note

    Photographer – We are not responsible for the pictures.Décor is not to be taken home. YAYA TEAM assures you 100% efforts towards the party decoration. However, YAYA management will not be held responsible for discrepancy if any. Party Decor on the day of the party will be considered as the final decor.

    play zone for kids & adults. Please remind your guest to carry pair of socks or these can be purchased if necessary at the reception desk for an additional cost.

  • CAFÉ RULES

    YAYA’S Food Package Details

    Parties will be booked on a first-come-first serve basis.

    1. Please note that we take a head count and not plate count for packages. Every extra person shall be charged on per head count.
    2. If the minimum guarantee varies after quote, rates would vary accordingly
    3. All food & beverages have to be purchased from YAYA Cafe.
    4. Any food or beverages ordered from the A la Carte menu will be charged on actuals at a la carte rate.
    5. The rates are valid up to _______________
    6. Any change in government rules, mandated taxes will be applicable.
    7. We charge 7% service charge
    8. In case of a cancellation 48 hours prior to commencement of the event, YAYA Cafe reserves the right to forfeit the deposit paid as retention charges.
    9. If the above meets with your approval, we await your confirmation on the same. If you require any further clarifications or assistance, please feel free to contact the undersigned.
    10. Food Package is mandatory for 25 & above. (Kids & Adults)
    11. PLEASE NOTE that we will only be able to cater for approx 5 more plates over and above the minimum guarantee provided by you. In the event your expected number of people were to increase, please send us the revised minimum guarantee at the earliest

I, THE UNDERSIGNED, HAVE READ AND UNDERSTAND THE RULES AND REGULATIONS FOR CHILDRENS BIRTHDAY PARTIES AND AGREE TO ABIDE BY & BE BOUND BY THEM.
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